Refund policy
Return & Refund Policy
Last updated: March 2026
At Pawtronix Labs, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
To initiate a return, please contact us at:
Do not send items back without contacting us first. We will provide return instructions and the appropriate return address after approval.
Non-returnable items
The following items cannot be returned:
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Used or damaged items not due to our error
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Items returned without prior authorization
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (damaged or defective product).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photo or video evidence. We will resolve the issue promptly.
Exchanges
We only replace items if they are defective or damaged.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at support@pawtronixlabs.com.